1.Prepaid Wallet Tokens
Skelo operates on a prepaid model. Vendors purchase tokens that are credited to a wallet and consumed as metered features are used (for example, email notifications).
Tokens are a prepaid digital credit for use within the Platform only. They carry no monetary value outside the Platform, cannot be transferred between accounts, and cannot be exchanged for cash.
2.Refunds on Purchased Tokens
Because tokens are delivered instantly and do not expire, wallet top-ups are generally treated as final once the tokens are credited to your wallet. Unused tokens remain available in your wallet for future use.
If you believe you are entitled to a refund of an unused balance due to exceptional circumstances, please contact us at info@skelo.in and we will review your request on a case-by-case basis.
3.Automatic Refunds for Failed Delivery
Where a metered action reserves tokens but the underlying action fails through no fault of yours, the reserved tokens are automatically returned to your wallet. For example, if an email notification is charged but the delivery provider reports a failure, the corresponding tokens are refunded to your balance.
These automatic refunds are made in tokens to your wallet, not as a monetary refund to your payment method.
4.Payment Failures & Duplicate Charges
If your account is debited by the payment gateway but the tokens are not credited to your wallet, or you are charged more than once for the same order, contact us with the transaction reference. Verified failed or duplicate transactions will be reconciled or refunded to the original payment method.
5.How to Request a Refund
For eligible cases (such as payment failures or duplicate charges), email us at info@skelo.in with:
- Your registered account email and organisation name.
- The payment/transaction reference or order ID.
- The date and amount of the transaction.
- A brief description of the issue.
We will acknowledge your request within 2 business days and, where a refund is approved, process it to the original payment method within 5–7 business days. The time for the amount to reflect depends on your bank or payment provider.
6.Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
7.Contact Us
Skelo AI Tech LLP
15 Ground floor, Aptech Rudreshwara Chambers,
Yelahanka 4th Phase, Yelahanka New Town,
Bengaluru, Karnataka 560064, India
Phone: +91 88614 68386
Email: info@skelo.in